Get in touch with Bivela
For questions about the app or your account, for clinicians and care centres, or about your privacy. Messages are read during working hours, not in real time.
Ways to reach us
- Telegram@v7lthronyx
From inside the app
In the app, Settings → Feedback and problems. Your message goes straight to the Bivela team, and you see the answer there and in your e-mail. For problems with the app, this is the easiest way.
What to write to us about
The app and your account
Installing, signing in, sync, backups or reminders. Exporting and deleting your data you do yourself, in the app.
Clinicians and care centres
A clinician's account, a centre's subscription, and setting Bivela up for a ward or a hospital.
Privacy
What is kept where and who can see it, or a request about your data.
A security problem
If you have found a security weakness, describe it and keep it to yourself until it is fixed.
Before you write
- Never send your password, recovery code or a verification code to anyone, us included. Bivela never asks you for them.
- Leave details of your health out of the message; we do not need them to look into a problem.
- Bivela is not an emergency service and messages are not read in real time. If you are in danger right now, call 123, 1480 or your local emergency number.
About Bivela
Bivela is a Persian self-care app for living with bipolar disorder: mood and sleep, medicines and reminders, warning signs, questionnaires and companion programs. Clinicians and care centres see a patient's course on the doctors' site, and only with the patient's consent.
Bivela is a self-care and tracking tool. It does not diagnose, prescribe, or replace a doctor, a therapist or emergency services. Your data is kept encrypted and goes nowhere unless you choose; the details are in Privacy and the Terms of use.